Nathan Sutherland
Nathan Sutherland
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Nathan Sutherland's Discussions

Ability to add photos to a job?
1 Reply

I'm surprised there are no posts on this already.We were thinking of having our technicians take a picture of the problem before the work, then one after, as a standard company policy for all service…Continue

Tags: attach, pictures

Started this discussion. Last reply by Steve Kiernan II Oct 12, 2011.

Dealing with large databases?
7 Replies

Has anyone else had Inventory crash on them? We attempted to use it for a couple months, but usually half-way through a requisition it would crash, thus forcing us to (a) unlock the requisition from…Continue

Started this discussion. Last reply by Steve Kiernan II Jul 12, 2011.

Alternate method for turn-by-turn?
9 Replies

It is my understanding that currently SWRemote gets turn by turn directions is through this process:SWRemote device sends request to SW21SW21 starts a new mappoint process.SW21 gets the directions…Continue

Tags: swremote, sw21, google, maps, mappoint

Started this discussion. Last reply by Nathan Sutherland Jun 15, 2011.

 

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Steve Kiernan II replied to Nathan Sutherland's discussion 'Ability to add photos to a job?'
We haven't announced this yet, but we're rolling out a system to collect new features.  If you click the "Request a Feature" link in the menu above, it'll take you to the system (just went live today so there are non in…
Oct 12, 2011
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Ability to add photos to a job?

I'm surprised there are no posts on this already.We were thinking of having our technicians take a picture of the problem before the work, then one after, as a standard company policy for all service work. Now that SW21 can attach documents to jobs (if setup by the administrator), what about adding a way for the field technicion to add photos while filling out the work-done notes? Seeing as how the MC65 (your choosen device) has a camera already built in.... Current steps:Field Tech takes…See More
Discussion posted by Nathan Sutherland Oct 7, 2011
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Steve Kiernan II replied to Nathan Sutherland's discussion 'Dealing with large databases?'
Good problem to have!  Happy to help!
Jul 12, 2011
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Nathan Sutherland replied to Nathan Sutherland's discussion 'Dealing with large databases?'
Thanks for the follow up. I haven't had the chance to test it yet (huge bids flying around), but I'll give it a shot soon.
Jul 12, 2011
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Steve Kiernan II replied to Nathan Sutherland's discussion 'Dealing with large databases?'
Hi Nate, Did adjusting the timeout as Ryan suggested help?
Jul 12, 2011
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Nathan Sutherland updated their profile Jun 15, 2011
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Nathan Sutherland updated their profile photo Jun 15, 2011
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Nathan Sutherland replied to Nathan Sutherland's discussion 'Alternate method for turn-by-turn?'
I was thinking of it as a stop-measure until you can develop the more full-fledged solution to work with other mapping programs. I look forward to whatever solutions you come up with.   Thanks for the update!
Jun 15, 2011
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Jeffrey Hensel replied to Nathan Sutherland's discussion 'Alternate method for turn-by-turn?'
Nathan,I just added a new feature request for this (as it is essentially a different request than supporting other mapping programs).  It is awaiting review; I will definitely let you know of any updates.
Jun 15, 2011
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Nathan Sutherland replied to Nathan Sutherland's discussion 'Alternate method for turn-by-turn?'
Jeffrey, I'm curious if you guys have any plans to implement this in newer releases? We've got a couple MC65 devices we are trying out. Google Maps is currently installed and working, yet there is not way to automatically transfer the job…
Jun 15, 2011
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Nathan Sutherland replied to Nathan Sutherland's discussion 'Alternate method for turn-by-turn?'
Thanks!
May 9, 2011
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Jeffrey Hensel replied to Nathan Sutherland's discussion 'Alternate method for turn-by-turn?'
Nathan,I have passed along the above message and am awaiting feedback.
May 6, 2011
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Nathan Sutherland replied to Nathan Sutherland's discussion 'Alternate method for turn-by-turn?'
I'm disappointed that SW21 has such a strangle on SWRemote. This request has nothing to do with passing information to SW21, and shouldn't effect/affect any licensing. In order for a person to generically get directions from…
May 6, 2011
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Jeffrey Hensel replied to Nathan Sutherland's discussion 'Alternate method for turn-by-turn?'
Nathan,Your feature request has been reviewed, but the response is that ultimately this lies in SuccessWare 21's hands.  Unfortunately, it is not something we can change within SWRemote without SuccessWare 21 changing their map program…
May 6, 2011
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Nathan Sutherland replied to Nathan Sutherland's discussion 'Dealing with large databases?'
On large jobs, about 400 (these freeze). A few are around 100 (also freeze), but most are around 20 (don't freeze).
Apr 11, 2011
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Ryan McNamee replied to Nathan Sutherland's discussion 'Dealing with large databases?'
Hi Nate, Make sure in your Mobile Inventory settings scree, that your Timeout is set to "-1". This tells the application do not stop making a web service request, no matter how long it may take. Large updates to SW21 make require some time…
Apr 11, 2011

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Cutting Edge Plumbing & Mechanical

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