Feature Requests - Mobile Technician

We're looking to our users for feedback on how to bring even more value to our software.  Please add your ideas for new features here!

Tags: features, field, service, technician

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Permalink Reply by Dan Champion on April 14, 2011 at 2:11pm
As I understand it, when the SWRemote user adds or updates an email address it only updates the location email, not the billing email.  Could he have the option of updating the billing address's email as well.  SW21 sends invoices to the billing address email not the location email.  If our call taker misses getting the email and adding it to the Billing side when she takes the call, and he captures it in  the field and says we will email the invoice... it isn't going to happen.   (Take into account that 30,000 of our customers are NOT 'carbon copy' with our locations)
Permalink Reply by Dan Champion on April 28, 2011 at 10:04am

I would like an enhancment to the admin swremote site that would allow me to print out the 'work done' and 'work suggested' information.   My techs would like to have a printout of all the options we are creating there for them and go over how and when to use them.   If it were printed out and handed out at a meeting it would be much easier to discuss.

 

Thanks

Dan

Permalink Reply by Gregory Dooley on April 28, 2011 at 10:43am

Dan,

 

I will put in the feature request for you for some modifications to the Admin Site.  However, in the mean time, you can select all the text in the Work Suggested field and copy and paste it into Microsoft Word to get the list printed out.  Once inside word resize it so it fits nicely on a page. 

Please let me know if this works for you.


Thanks Greg

Dan Champion said:

I would like an enhancment to the admin swremote site that would allow me to print out the 'work done' and 'work suggested' information.   My techs would like to have a printout of all the options we are creating there for them and go over how and when to use them.   If it were printed out and handed out at a meeting it would be much easier to discuss.

 

Thanks

Dan

Permalink Reply by Gregory Dooley on April 28, 2011 at 10:48am

Dan, 

 

If "Carbon Copy" is turned on then the changes to the email in the Service Location wll be changed in the Billing Account. If it is not turned on, as you stated,  then the email will have to copied by someone in your office. Would it make sense to have your techs make a note in the Work Done section stating that the customer would like to recieve an emailed copy of the Invoice? This way the office staff will see this and make sure the change has been made, 

 

Also, I will put in a feature request for the techs to be able to change the billing accounts email address.

Dan Champion said:

As I understand it, when the SWRemote user adds or updates an email address it only updates the location email, not the billing email.  Could he have the option of updating the billing address's email as well.  SW21 sends invoices to the billing address email not the location email.  If our call taker misses getting the email and adding it to the Billing side when she takes the call, and he captures it in  the field and says we will email the invoice... it isn't going to happen.   (Take into account that 30,000 of our customers are NOT 'carbon copy' with our locations)
Permalink Reply by Dan Champion on April 28, 2011 at 10:59am

Greg, that worked very well, thanks for the tip, I copied and pasted  To Microsoft word, and am ready for my meeting with my techs...

 

I like your tip about using Work done to note the client wants an emailed copy, then the office SHOULD look into the jobsite as well until the the techs can edit the billing account's email address.

 

Thats two good tips today... thanks

Permalink Reply by Mike Sikkema on May 2, 2011 at 12:59pm

Hi,

Is there any chance of getting SW Remote to accept a fingerprint or a scanned code as a log-on password?  We have the ES400 phones, and logging in to SWR with a long string password and a stylus seems cumbersome when there's a fingerprint reader already built in on the phone.  As another alternative, how about scanning in a password that's been printed as a barcode?  Less secure, I suppose, but a tech's password/barcode could be easily hidden.  Just a thought.

 

Thanks!

Permalink Reply by Andrew Bagner on May 2, 2011 at 1:16pm

Hey Mike,

 

I can put in a feature request for the fingerprint/scanned code addition for you.  As for the long string password, you can change those in SW21 by logging in with the techs user info, and clicking the "Change password" link.  You can also change the length requirements as well.  I will forward these requests along to our team, thanks again for the request!

Permalink Reply by Mike Sikkema on May 2, 2011 at 1:36pm
Permalink Reply by Steve Kiernan II on June 27, 2011 at 12:42pm

Hey Dan,

 

Working with Motorola, I think we've found a few ways to extend the battery life a bit which will require some changes to the way we use bluetooth.  It's on the schedule for our next release which is in about 8 weeks - and there will be some other significant additions as well - stay tuned!

 

 

Permalink Reply by Dan Champion on June 27, 2011 at 1:09pm
Sounds great.  Can't wait for the next release.  Want to share any teasers about other enhancements in the next release?
Permalink Reply by Dan Champion on July 8, 2011 at 10:32am

Ehnancement request.

  When a tech is doing a callbaback on a previous tech, if the previous tech's invoice isn't posted yet, it isn't available for him to choose as a callback.  Is this something that can be fixed on the SWRemote level? or do we need to talk with SW21 about this.   Often a tech has to go back that evening, or the next day or two after a previous tech was there. 

Permalink Reply by Andrew Bagner on July 8, 2011 at 10:53am

Hello Dan,

 

Let me speak with some of the developers on this one Dan, and see which direction you might need to go.

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