"If Mobile Technicians were ALWAYS connected to the server (no out-of-service times), then the solution would be much simpler: Develop an interface/website on swremote.com which works much like the existing MobileTech software. This interface could…"
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Toll-free technical support: 1-800-566-6940
Next Open Training Session:
Wednesday, April 18th, 7:00 AM Eastern:
https://www1.gotomeeting.com/register/441400841
Wednesday, April 18th, 10:00 AM Eastern:
https://www1.gotomeeting.com/register/636915777
Forum
Future platforms for MT. 2 Replies
Started by Mike Sikkema in Mobile Technician. Last reply by Nathan Sutherland May 7.
Next Open Training - Wednesday January 25, 2012 at 8:00 am & 11:00 am ET
Started by Steve Kiernan II in General Support & FAQs Jan 16.
New Release for Mobile Technician.
Started by Gregory Dooley in Mobile Technician Jan 3.
Ability to add photos to a job? 1 Reply
Started by Nathan Sutherland in Mobile Technician. Last reply by Steve Kiernan II Oct 12, 2011.
New Release for Mobile Technician will be available before SGI show in Orlando 6 Replies
Started by Steve Kiernan II in Mobile Technician. Last reply by Dan Champion Sep 9, 2011.
Blog Posts
Collecting Payment for more than the Invoice Total?
In SuccessWare21 you can enter a payment that is more than the total amount of the Invoice and the difference will go as a deposit on the account. However, In Mobile Technician, the tech out in the field cannot collect more than the total amount…
ContinuePosted by Gregory Dooley on January 9, 2012 at 5:14pm
Auditing / Posting material requisitions from the technician’s handhelds and updating job costing.
Below is a step-by step guide on how to post material requisitions in SuccessWare21 that were created by
technicians out in the field using SWRemote. Also, after posting the inventory
transaction I will cover how to go into the invoice…
Posted by Gregory Dooley on October 18, 2011 at 2:30pm
Building Parts Kits for Jobs
Now that Mobile Technician will load up any assigned parts to tasks that are added to an Invoice you now have the ability to create kits ahead of time for jobs inside SuccessWare21, and then allow your techs to edit the kits out in the field.…
ContinuePosted by Gregory Dooley on September 27, 2011 at 10:13am
Entering Opportunities on the Call
Mobile Technician gives your technicians the ability to identify the opportunities for the call right at the job site. These directly correspond to the job summary in SuccessWare21. Any checkbox that is checked inside SuccessWare21 before the…
ContinuePosted by Gregory Dooley on September 6, 2011 at 4:30pm
Clever way to cost out consumables to a Job:
This past week as I was working with a customer setting up their warehouse and inventory movement structure and a common question came up; How do my technicians and installers identify the consumables they use on a job? Now I know most companies…
ContinuePosted by Gregory Dooley on July 27, 2011 at 10:00am
Events
Latest Activity
Steve Kiernan II replied to Mike Sikkema's discussion Future platforms for MT."We are working on additional platofrms for our software. Lots of companies want to stick with the MC65 handheld units and our new technology must accomodate the ability to run newer version of the software on the existing handhelds too, so…"
Mike Sikkema posted a discussionFuture platforms for MT.
Watching the current race between mobile device platforms - Android, iOS, Windows Phone 7, etc.- I am wondering what the long term plan for Mobile Technician is. Unless something's happening that I don't know about Windows 6.5, there won't be any future support for that platform, so I'm curious about where things are going with MT. The ES400s we've been using for the past year are holding up, but nothing lasts forever, and I'd like to hear what others are thinking. Here's an interesting…See More
Steve Kiernan II posted a discussionNext Open Training - Wednesday January 25, 2012 at 8:00 am & 11:00 am ET
Wednesday, Jan 25, 2012 at 8:00 AM EST - https://www1.gotomeeting.com/register/616315369 Wednesday, Jan 25, 2012 at 11:00 AM EST- https://www1.gotomeeting.com/register/331528793See More
Gregory Dooley posted a blog postCollecting Payment for more than the Invoice Total?
In SuccessWare21 you can enter a payment that is more than the total amount of the Invoice and the difference will go as a deposit on the account. However, In Mobile Technician, the tech out in the field cannot collect more than the total amount of the Invoice. I had a couple of customers ask me is it possible to collect a deposit for future work while the tech is onsite, yet not have the item be added to the invoice and affect sales, commission, compensation, etc. for that tech? In short, the…See More
Gregory Dooley posted a discussionNew Release for Mobile Technician.
Below are the changes that have been made for the new version. - Modified Mobile Technician to disallow synchronization with SW21 for any assignment that is onsite, and also to replace the ‘Assignment Information has changed’ screen with a notification sound. These changes consequently fix issues with information from SW21 overwriting local information that has not been synchronized, and where the Assignment Information has changed screen gets stuck in the background.- …See More
Steve Kiernan II replied to Steve Kiernan II's discussion Next Open Training - Wednesday November 9 at 8:00 am & 11:00 am ET"Wednesday, Dec 7, 2011 at 8:00 AM EST - https://www1.gotomeeting.com/register/918227208
Wednesday, Dec 7, 2011 at 11:00 AM EST- https://www1.gotomeeting.com/register/862968536"
© 2012 Created by Steve Kiernan II.
